How can we help you?

Find answers in our documentation or reach out to our support team.

Documentation

Learn how to use Transcript Bunny with our comprehensive guides.

API Documentation

Integrate Transcript Bunny with your applications.

Billing

Manage your subscription and view your usage.

Frequently Asked Questions

How do I get started?

Sign up for a free account and you'll receive 15 credits/month. Paste a public YouTube URL with captions into your dashboard to create your first transcript.

What is a credit?

Each new transcript acquisition costs 1 credit. Re-accessing a transcript your account has already acquired does not use another credit. Failed requests do not use credits. Credits reset monthly based on your plan. Free accounts receive 15 credits every month.

Why did my transcript fail?

Transcripts may fail if the video doesn't have captions enabled, is private/age-restricted, or has disabled transcript access. Failed transcripts don't use your credits.

How do I upgrade my plan?

Visit the Billing page to view plans and upgrade. You can choose monthly or annual billing and switch plans at any time.

Do you offer API access?

Yes! API access is available on every plan, including Free (5 requests/minute). Paid plans come with higher rate limits and more credits. Check our API Documentation for details.

Can I cancel my subscription?

Yes, you can cancel anytime through the billing portal. Your access continues until the end of your billing period.

What export formats are available?

You can download transcripts in TXT (plain text), JSON (structured data), and SRT (subtitle) formats.

Is my data secure?

Yes. We use industry-standard encryption, secure authentication, and follow best practices for data protection. Read our Privacy Policy for details.

Still need help?

We're here to help! Check our documentation for detailed guides and API reference.